By signing up for helloMachine, you agree to these terms. We've written them plainly. If something isn't clear, ask us before you sign up.
"helloMachine" or "we" refers to WakaiCorp, Inc. and its helloMachine product. "Operator" or "you" refers to the business or individual who creates a helloMachine account and deploys Machine on their channels. "End customer" refers to any person who interacts with Machine on an operator's behalf.
By creating an account, you represent that you have the authority to bind yourself or your organization to these terms.
helloMachine provides an AI employee ("Machine") that responds to end customers on the operator's behalf — answering questions, recommending products, booking meetings, and assisting with sales — via web widget, email, contact forms, text, and other channels as they become available.
Machine is configured from the operator's website and any additional business documentation the operator provides. The quality, accuracy, and completeness of Machine's responses depend directly on the quality of that material. Incomplete or outdated content will result in poorer Machine performance. The operator is responsible for keeping their website and any provided documentation accurate and current.
Certain plans include human-delivered services — onboarding, a written brand brief, and periodic optimization. We will deliver these within a commercially reasonable time after your subscription goes live. Optional add-on services, where offered, may be governed by separate terms agreed at the time.
You are responsible for:
Your content. The accuracy, completeness, and legality of your website content and any documents you provide to configure Machine. Machine answers based on what you publish and provide. If your content is wrong, Machine's answers may be wrong.
Your customer relationships. Machine acts as your representative. You are responsible for the customer relationships Machine participates in, including any commitments Machine makes on your behalf based on your content.
Legal compliance. Ensuring your use of Machine complies with all applicable laws, including consumer protection laws, privacy regulations, and any industry-specific regulations that apply to your business.
Acceptable use. You may not use Machine to deceive end customers about the nature of the service, engage in illegal activity, harass or harm individuals, or violate any third-party rights.
End customer notification. Where required by law, notifying end customers that they are interacting with an AI system.
We will make Machine available as described on our pricing page, maintain reasonable uptime, and handle data in accordance with our Privacy Policy. We will notify you of material changes to the service or these terms at least 14 days in advance.
We do not guarantee that Machine will be error-free, uninterrupted, or that it will meet every end customer's expectations. AI systems are probabilistic by nature and outcomes will vary.
Your content and data. On every plan, you retain ownership of your website content, your documentation, your brand, and your customer data — including the customer timeline Machine builds for you. You grant helloMachine a limited license to use your content solely to operate Machine on your behalf.
Learning, by plan. On the Machine plan, we may use de-identified, aggregated conversation data — never personally identifiable information — to improve Machine across all deployments. On Machine Closes, we operate with zero retention: we do not retain or learn from your conversations, and your data remains fully and exclusively yours.
Our system. helloMachine owns all rights to the Machine system, infrastructure, software, and models.
Feedback. If you provide feedback or suggestions about the service, we may use them without obligation to you.
Subscriptions are billed in advance via Stripe, monthly or annually. Annual billing is discounted as shown on the pricing page and covers twelve months paid up front. When you sign up, your payment method is collected immediately; your first charge occurs when Machine goes live on your first channel.
Your price is protected. We may change listed prices with 30 days' notice, but price changes apply only to new subscriptions. The price in effect when you signed up remains your price for as long as your subscription stays active.
You may cancel at any time, effective at the end of the current billing period — the month you've paid for, or the annual term you've paid for. We do not refund partial billing periods. If we materially fail to deliver the service, contact us and we will make it right.
We may suspend or terminate your account for non-payment, violation of these terms, or conduct that poses risk to other operators or end customers. We will give you notice where practicable.
To the maximum extent permitted by law, helloMachine's total liability to you for any claim arising from or related to the service is limited to the amount you paid us in the three months preceding the claim.
helloMachine is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost customers, or reputational harm, even if we have been advised of the possibility of such damages.
helloMachine is not liable for damages arising from: AI errors or unexpected responses; inaccurate or incomplete operator content; end customer actions; third-party service failures including Stripe, Twilio, or underlying AI model providers; or force majeure events.
You agree to defend, indemnify, and hold harmless helloMachine, WakaiCorp, Inc., and their officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from: your use of the service; your content; Machine's responses based on your content; your violation of these terms; your violation of any applicable law; or any claim by an end customer related to their interaction with Machine on your channels.
The service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that Machine will accurately represent your business at all times, that end customers will be satisfied with Machine's responses, or that the service will meet your specific business requirements.
AI outputs are not professional advice. Machine is not a lawyer, financial advisor, medical professional, or licensed expert of any kind. Operators deploying Machine in contexts where professional advice may be sought — legal, financial, medical, or otherwise — are solely responsible for ensuring appropriate disclaimers are in place.
These terms are governed by the laws of the State of California, without regard to conflict of law principles.
Before filing any legal claim, you agree to contact us at legal@hellomachine.io and give us 30 days to resolve the dispute informally.
If informal resolution fails, disputes will be resolved through binding arbitration under the rules of the American Arbitration Association, conducted in San Francisco, California. You waive any right to a jury trial or to participate in a class action.
We may update these terms as the service evolves. Material changes will be communicated by email at least 14 days before taking effect. Continued use of the service after changes take effect constitutes acceptance of the updated terms.
These terms, together with our Privacy Policy, constitute the entire agreement between you and helloMachine regarding the service and supersede any prior agreements or understandings.
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WakaiCorp, Inc. · San Francisco, CA