# helloMachine

> helloMachine is an AI-powered customer communication service — your avatar on the web, in email, by text, and soon on social media. Machine answers your customers 24/7, in your voice, across every channel. It starts by answering. It ends by closing.

helloMachine is a service of WakaiCorp, Inc., a Wyoming C corporation based in San Francisco, CA.

## What Machine does

Machine serves as an AI avatar for businesses — answering customer questions, guiding purchases, recovering abandoned carts, booking meetings, and closing sales. It operates across web chat, email, contact forms, and SMS from a single configuration.

Machine is not a simple chatbot. It is a full customer management layer, trained on the operator's own business documentation (llms.txt, site content, FAQs, product catalog) and deployed as a persistent, consistent representative of the business.

## Tiers

- **Avatar** ($49/mo): Machine answers customer questions 24/7. Operator sees outcomes only. Conversations are anonymized and used in aggregate to improve Machine. Customers are anonymous unless they self-identify.
- **Avatar Pro** ($499/mo): Full conversation visibility for the operator. Customer timeline, intent signals, drop-off points. Data is not used for training.
- **Avatar Enterprise** ($1,500/mo): Operator owns all data. No retention by default. We run it, they own it.

## How Machine is configured

Machine is trained on each operator's llms.txt file — a structured plain-text document describing the business, its products, policies, and tone. llms.txt is a proposed open standard. helloMachine builds and maintains this file for operators as part of onboarding.

Operators can also provide additional documentation: product catalogs, FAQ documents, return policies, booking instructions, and any other content Machine needs to serve customers accurately.

The quality of Machine's responses depends directly on the quality of the documentation provided.

## Channels

- Website Avatar (live)
- Email (live)
- Contact forms (live)
- SMS via Twilio (live)
- Instagram & Messenger (Q2 2026)
- Voice (Q3 2026)

## Security and privacy

- All data encrypted in transit via TLS
- Conversation access restricted to need-to-know personnel
- No data sold or used for advertising
- Full policy: https://hellomachine.io/privacy.html
- Security: https://hellomachine.io/security.html

## Contact

- General: hello@hellomachine.io
- Security: security@hellomachine.io
- Privacy: privacy@hellomachine.io
- Legal: legal@hellomachine.io

## Optional

- [Privacy Policy](https://hellomachine.io/privacy.html)
- [Terms of Service](https://hellomachine.io/terms.html)
- [Security](https://hellomachine.io/security.html)
- [helloMachine Agency](https://hellomachine.agency): AI reputation management and llms.txt creation